General FAQ's | PCB Power

General FAQ's

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Registration

NEW USER? STEPS TO GET REGISTERED

Step1: Please fill in your details on the signup page.

Step2: A link will be sent on your registered email address for authentication.

Step3: Please check your email account (Inbox or spam or junk email box) and click on the given link.

Step 4: After clicking on the link, the website will ask basic details about you for setting up the account.

Step 5: After you fill in the details, your registration will be confirmed.

Step 6: You can login anytime with your username & password.

WHAT IF I FORGET MY USER NAME OR PASSWORD ?

Please click on “forgot password”, and our website will ask for the email address provided during the registration process. On entering the details, your username & password will be forwarded to your registered email id.

IF ANY OTHER USER OF MY COMPANY HAS ALREADY REGISTERED MY COMPANY NAME THEN HOW DO I OPERATE WITH A SEPARATE USER NAME & PASSWORD?

Please log in to the existing company account. One can add users in the “Your Profile” button. By adding the required details there, one can get a separate login and password under the same company name. If you require further assistance, please contact us at +91 760002414/15.

WHAT IF I DON’T GET AN AUTHENTICATION EMAIL LINK?

Due to unexpected server issues, an email may get delivered to your “Spam” or “Junk” email box. We apologise for the inconvenience. Please check the respective folders and proceed with the authentication. If you need further assistance, please send us an email at pcb@pcbpower.com or call – +91 7600012414/15 us during business hours and we will be happy to assist you.

Ordering / Quotation

HOW DO I CHECK PRICES ONLINE?

Please login on www.pcbpower.com with your registered id and password and please click on the ‘PCB Calculator’ button. Please enter the required details (for e.g. – the number of layers, size, quantity, delivery term) and then click on the ‘Calculate’ button. You will be given price options for multiple combinations based on the details provided by you. If you have any questions, please feel free to contact us.

HOW DO I PLACE ORDER FOR NEW PCB ?

You login to PCBPOWER website with your login Id and Password.
Click on the ‘Calculate Price’ button and enter the required basic details like no of layers, size, quantity, delivery term) and then click on the Check Price button. You will be given price options of few combinations based on the details you submitted.
If you find the price suitable, attaché Gerber files in choose file option & click on “place order“ button. Your order will be placed & system generated order acknowledgement / PI (Proforma Invoice) will be sent on your registered email id.

WHERE SHOULD I CHECK FOR ORDER ACKNOWLEDGEMENT / PROFORMA INVOICE ?

PCBPOWER system generated email will be sent to you with attachment of OA/PI copy through pcb@pcbpower.com
You can even go to “Order Tracking” where you can check in “View Running order “ page.
Select particular order & click on “View PI” button to get copy of OA/PI (OA – Order Acknowledgement / Proforma Invoice)

Order Cancellation and Refund Policy

ORDER CANCELLATION

In an unfortunate event, an order can be cancelled within half an hour of placing the order. You can also, give us a call through our customer support helpline. For further details, please contact us by email at pcb@pcbpower.com or please give us a call on +91 760002414/15.

REFUND POLICY

We try our best to deliver your order on time. Although, due to the nature of process industry, there could be a delay in delivery related to unforeseen circumstances which, are beyond our control. Unfortunately, we will not be able to accept any refund claims for a delay in delivery. We apologise for the inconvenience and please contact us if you have any concerns regarding our policy.

In a quality issue, please contact us as soon as possible and the PCBPower team will look into it with a sense of urgency. We sincerely apologise if this is the case. If PCBs are found defective by our Quality Assurance Department, they will be discarded and a new order will be generated on your behalf and a free replacement of PCBs will be shipped.

Please note that our liability is limited to only replacement of Bare Boards supplied by us. Please contact us for more details.

HOW DO I TRACK MY RUNNING ORDERS?

Please go to “Track Orders”, where there is a button for “Running orders”. This page will show details of all your running orders, where you will be able to see the “status” of your running order.

HOW DO I PLACE REPEAT ORDER?

To place an order for a PCB, which has already been manufactured by PCBPower, please go to “Repeat Order” after you log in. You will get a list of all the PCBs manufactured for you by PCBPower in the past. Please select the required PCB order and click on ‘Repeat Order” button to place an order for the respective PCB.

WHAT IS THE MEANING OF UPLOAD PO (PURCHASE ORDER) ?

Please note: This is not applicable to all customers.

Please prepare a PO(Purchase Order) file, for placing an order. After checking the price, you can create a purchase order for the required PCBs in the name of “Circuit Systems India Ltd”. Please attach a copy of the PO in word / xls/pdf format on the website.

MY DESIGN SPECIFICATIONS DO NOT MATCH WITH YOUR STANDARD TECHNOLOGY, HOW CAN I GET PRICE / QUOTATION FOR THE SAME?

To get a price/quotation for non-standard/special technology boards, please go to the “Power Demand” service page. Please enter the number of layers, required quantity, expected delivery options and the Gerber file. We will validate your data and will get back to you with a quote within one business day.

WHAT IS MINIMUM & MAXIMUM PCB SIZE?

We can manufacture a minimum 10 mm X 10 mm to a maximum 580 mm x 480 mm board size.

WHAT IS CUT OFF TIME TO PLACE ORDER FOR DELIVERY DATE CONSIDERATION?

For all orders placed before 9 am, the day of the order placed will be counted in delivery days. For orders placed after 9 am, the delivery days will be counted from the next business day. Please note that the delivery days don’t include Public Holidays and Sundays. For further details please contact us at pcb@pcbpower.com or call us.

Financials / Payment

HOW TO PAY ONLINE?

Please use our convenient and secure payment gateway.

You can pay:

  • Through a Credit Card [ Master Card/ Visa Card/ American Express/ JCB card].
  • Through an ATM/Debit CARD.
  • Through your Internet Enabled Bank Account.
  • Through Playmate (Mobile payment).
  • Through an ITZ cash card.
WHAT IS TAX %?

For Customers in India, except Gujarat, applicable taxes are (12.50% – Excise Duty + 5% – CST)

For Customers within Gujarat state, applicable taxes are (12.5 Excise Duty + 5% VAT).

For Customers outside India, there will not be any local taxes applicable for delivery outside India. Any applicable customs duty to respective country is to be borne by customers.

WHAT WOULD BE THE TAX % IF THE CUSTOMER PROVIDES THE C FORM?

(12.50% Excise + 2 % CST).

Please note: A C form is supposed to be submitted immediately and is subject to the approval of PCBPower. For further assistance, please contact us. Customers are requested to contact us to be become eligible for CST.

WHAT ARE THE PAYMENT TERMS IF THE CUSTOMER REGISTERS WITH INDIVIDUAL NAME?

For our individual customers, the payment terms are a full advance amount through various online payment options. Please click “Make Payment” for further details. Please contact us for any further assistance.

WHAT ARE YOUR (CSIL) CST AND TIN NO ?

Our GST/CST numbers are:

  • GST NO: 24060301982
  • CST NO: 24560301082
WHAT ARE THE BANK DETAILS?
Bank NameAccount NumberIFSC CodeAcct Type
Axis Bank Limited448010200002875UTIB0000448Current
HDFC Bank Ltd50200014934498HDFC0000190Cash Credit
HOW LONG HAS PCBPOWER BEEN IN BUSINESS?

PCBPower is a wholly owned subsidiary of Circuit Systems India Ltd and is popularly known as CSIL. CSIL is a proud Indian manufacturer of Printed Circuit Boards since 20 years. CSIL is pushing Government of India’s “Make in India” campaign by investing and increasing technological capabilities to match global standards.

WHERE IS PCBPOWER LOCATED?

PCBPower is located in Gujarat, India. Please find more details on our Contact Us page.

HOW DO YOU KEEP PRICES LOW?

We keep our prices low by constantly implementing more efficient manufacturing processes, developing systems that allow us to quickly change setups, maintaining partnerships with suppliers, and conservatively managing our business.

WHAT HAPPENS IF I HAVE A CONCERN?

We are committed to your satisfaction and we ask that you contact us immediately if you have a problem. We will try our best to help you out. If you feel that you have received a product or service that was below your expectations, please feel free to give us your valuable feedback at pcb@pcbpower.com or fill in a feedback form available at www.pcbpower.com

HOW LARGE IS YOUR FACILITY?

CSIL is located in Electronics Estate of Gandhinagar, Gujarat, India. The manufacturing facility is spread over 100000 Sq. ft. or 10000 SQ meter with state of the art infrastructure and machines. To know more about our facility and our machines please contact us.

WHAT IS YOUR PRIVACY POLICY?

At PCBPower, we recognise that privacy is of utmost importance, and we do not sell or rent any personal information to a third party. Information sent to us for processing orders maybe be shared with a manufacturing partner for the purpose of technical processes. Please contact us for any concerns.

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