How to Use the PCB Power Ticket Portal

To make customer support faster, more transparent, and easier to manage, PCB Power offers a dedicated Ticket Portal.

This portal allows customers to raise support requests, track ticket status, collaborate with their team, and access self-help resources from a single dashboard.

This guide explains how to use the PCB Power Ticket Portal, including login steps, ticket creation, public ticket access, and user permissions.

Access the PCB Power Ticket Portal

Log in to your PCB Power dashboard and click on the Ticket Portal.

This will redirect you to the secure PCB Power ticket portal.

First-Time Login and Password Setup

If you are using the ticket portal for the first time:

1. Click on Login
2. Select Forgot Password
3. Enter your email address registered with PCB Power
4. You will receive an automated email with a password reset link
5. Set a new password and log in using the updated credentials

This is a one-time setup. All future access can be done directly using your email and password.

Submitting a New Support Ticket

Once logged in:

1. Click on Submit a Ticket
2. Fill in the required details related to your query or issue
3. Add relevant information or references to help our support team understand the request
4. Submit the ticket

After submission, the ticket is automatically logged in the system and assigned to a PCB Power support agent.

Viewing and Tracking Your Tickets

To check existing or past tickets:

• Click on Tickets
• View all open, in-progress, and resolved tickets
• See the current ticket status
• Check which PCB Power agent the ticket is assigned to

This ensures complete transparency throughout the support process.

Understanding the Public Ticket URL

Every time a ticket is created, the customer receives a public ticket URL via email.

What is a Public Ticket URL?

A public ticket URL is a secure link that allows users to:

• View ticket details without logging into the portal
• Track ticket updates directly from the email link

This is especially useful for sharing ticket visibility within your team.

Collaborating Within a Ticket

Inside the ticket view, you can:

• Reply to ongoing conversations
• Share clarifications or updates
• Close the ticket once the issue is resolved

Using the Knowledge Base for Self-Help

Before raising a ticket, customers can explore the Knowledge Base section available in the portal.

The Knowledge Base includes:

• Frequently Asked Questions (FAQs)
• Help articles
• Process guides

This allows quick problem-solving without waiting for support, especially for standard queries.

Why Use the PCB Power Ticket Portal?

While you can still raise tickets and respond to them via emails, this ticket portal is designed to improve the overall support experience by offering:

• Centralized ticket tracking
• Clear ownership and accountability
• Team collaboration through CC access
• Faster resolution through structured communication
• Self-help resources for common questions

Click here to access the Ticket Portal now

Final Thoughts

The PCB Power Ticket Portal ensures that every support request is handled efficiently, transparently, and collaboratively.

Whether you are raising a new query, tracking an existing issue, or coordinating with your internal team, the portal gives you full control and visibility throughout the process.